Privacy & Policies
Please read our terms, privacy practices, and policies carefully before using QueBillsNG.
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Terms & Conditions
By using QueBillsNG, you agree to these terms.
Welcome to QueBillsNG. These Terms and Conditions govern your access to and use of the QueBillsNG platform, including our website, applications, and all related services. By using QueBillsNG, you agree to comply with and be bound by these Terms. If you do not agree with any part of these Terms, you should discontinue use of the platform immediately.
QueBillsNG is a digital utility payment platform designed to simplify everyday payments. The platform enables users to purchase airtime, subscribe to data bundles, pay electricity bills, renew cable television subscriptions, and fund digital wallets for convenient transactions. QueBillsNG may integrate with third-party payment gateways, financial institutions, and utility service providers in order to deliver these services.
To use QueBillsNG services, you must be at least eighteen (18) years old and capable of entering into legally binding agreements. When registering for an account, you agree to provide accurate, current, and complete information. You also agree to keep your account information updated at all times. Providing false or misleading information may result in suspension or termination of your account.
Users are responsible for maintaining the confidentiality of their login credentials, including usernames and passwords. You agree to take all necessary precautions to prevent unauthorized access to your account. QueBillsNG will not be responsible for any loss or damage resulting from unauthorized use of your account caused by failure to safeguard your credentials.
QueBillsNG provides a digital wallet that allows users to store funds and make payments for services offered on the platform. Wallet balances may be funded through supported payment gateways or other approved methods. Funds stored in your wallet are intended solely for the purpose of completing transactions on the platform and do not earn interest. Users are responsible for ensuring sufficient wallet balance before initiating any transaction.
All payments made through QueBillsNG are processed electronically and may involve third-party payment processors. By completing a transaction on the platform, you authorize QueBillsNG and its payment partners to process the transaction on your behalf. Users must ensure that the details provided for each transaction—such as phone numbers, meter numbers, or smart card numbers—are correct. QueBillsNG will not be responsible for losses resulting from incorrect information submitted by the user.
Some services offered on QueBillsNG rely on third-party service providers such as telecommunications companies, electricity distribution companies, cable television providers, and payment gateways. While QueBillsNG strives to ensure reliable service delivery, the platform does not control these providers and cannot guarantee uninterrupted service. Any delays, interruptions, or errors caused by third-party providers are beyond the control of QueBillsNG.
Refunds may be issued in limited circumstances, such as failed transactions where funds were debited, duplicate payments, or confirmed service provider errors. Refund requests will be reviewed and processed in accordance with QueBillsNG policies. Depending on the payment method used, refunds may take several business days to reflect in your account or payment source.
QueBillsNG may provide agent accounts that allow individuals or businesses to resell services through the platform. Agents are expected to conduct their activities responsibly and in compliance with applicable laws and platform policies. Any fraudulent, deceptive, or abusive activity by an agent may result in suspension or permanent termination of the agent account.
Users are strictly prohibited from engaging in activities that compromise the integrity or security of the platform. This includes attempting to hack the system, engaging in fraudulent transactions, using stolen payment credentials, manipulating system processes, or conducting any activity that violates applicable laws or regulations. QueBillsNG reserves the right to investigate suspicious activities and cooperate with law enforcement authorities where necessary.
QueBillsNG implements security measures designed to protect user data and financial transactions. However, users acknowledge that no system is completely secure and that the use of the internet involves inherent risks. By using the platform, you agree that QueBillsNG shall not be liable for damages resulting from unauthorized access, technical failures, or unforeseen system vulnerabilities.
Although QueBillsNG strives to maintain a reliable and uninterrupted service, the platform may occasionally experience downtime due to maintenance, technical issues, network failures, or circumstances beyond our control. QueBillsNG does not guarantee continuous availability of services and shall not be liable for losses arising from temporary service interruptions.
To the fullest extent permitted by law, QueBillsNG shall not be liable for any indirect, incidental, special, or consequential damages resulting from the use of the platform. This includes, but is not limited to, loss of profits, loss of data, or business interruption. In any event, the maximum liability of QueBillsNG for any claim related to the platform shall not exceed the amount involved in the disputed transaction.
QueBillsNG reserves the right to suspend, restrict, or terminate any account that violates these Terms and Conditions or engages in suspicious activities. The platform may also suspend accounts to comply with regulatory requirements or to protect the security and integrity of the system.
Your use of QueBillsNG is also subject to our Privacy Policy, which explains how we collect, store, and protect personal information. By using the platform, you consent to the collection and use of your information in accordance with our Privacy Policy.
QueBillsNG may update or modify these Terms and Conditions from time to time to reflect changes in our services, legal requirements, or operational practices. Users will be notified of significant changes through the website or other communication channels. Continued use of the platform after such updates constitutes acceptance of the revised Terms.
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Federal Republic of Nigeria. Any disputes arising from the use of the platform shall be subject to the jurisdiction of Nigerian courts.
If you have any questions about these Terms and Conditions or require assistance with the platform, you may contact QueBillsNG support through the official website or support email.
QueBillsNG is a digital utility payment platform designed to simplify everyday payments. The platform enables users to purchase airtime, subscribe to data bundles, pay electricity bills, renew cable television subscriptions, and fund digital wallets for convenient transactions. QueBillsNG may integrate with third-party payment gateways, financial institutions, and utility service providers in order to deliver these services.
To use QueBillsNG services, you must be at least eighteen (18) years old and capable of entering into legally binding agreements. When registering for an account, you agree to provide accurate, current, and complete information. You also agree to keep your account information updated at all times. Providing false or misleading information may result in suspension or termination of your account.
Users are responsible for maintaining the confidentiality of their login credentials, including usernames and passwords. You agree to take all necessary precautions to prevent unauthorized access to your account. QueBillsNG will not be responsible for any loss or damage resulting from unauthorized use of your account caused by failure to safeguard your credentials.
QueBillsNG provides a digital wallet that allows users to store funds and make payments for services offered on the platform. Wallet balances may be funded through supported payment gateways or other approved methods. Funds stored in your wallet are intended solely for the purpose of completing transactions on the platform and do not earn interest. Users are responsible for ensuring sufficient wallet balance before initiating any transaction.
All payments made through QueBillsNG are processed electronically and may involve third-party payment processors. By completing a transaction on the platform, you authorize QueBillsNG and its payment partners to process the transaction on your behalf. Users must ensure that the details provided for each transaction—such as phone numbers, meter numbers, or smart card numbers—are correct. QueBillsNG will not be responsible for losses resulting from incorrect information submitted by the user.
Some services offered on QueBillsNG rely on third-party service providers such as telecommunications companies, electricity distribution companies, cable television providers, and payment gateways. While QueBillsNG strives to ensure reliable service delivery, the platform does not control these providers and cannot guarantee uninterrupted service. Any delays, interruptions, or errors caused by third-party providers are beyond the control of QueBillsNG.
Refunds may be issued in limited circumstances, such as failed transactions where funds were debited, duplicate payments, or confirmed service provider errors. Refund requests will be reviewed and processed in accordance with QueBillsNG policies. Depending on the payment method used, refunds may take several business days to reflect in your account or payment source.
QueBillsNG may provide agent accounts that allow individuals or businesses to resell services through the platform. Agents are expected to conduct their activities responsibly and in compliance with applicable laws and platform policies. Any fraudulent, deceptive, or abusive activity by an agent may result in suspension or permanent termination of the agent account.
Users are strictly prohibited from engaging in activities that compromise the integrity or security of the platform. This includes attempting to hack the system, engaging in fraudulent transactions, using stolen payment credentials, manipulating system processes, or conducting any activity that violates applicable laws or regulations. QueBillsNG reserves the right to investigate suspicious activities and cooperate with law enforcement authorities where necessary.
QueBillsNG implements security measures designed to protect user data and financial transactions. However, users acknowledge that no system is completely secure and that the use of the internet involves inherent risks. By using the platform, you agree that QueBillsNG shall not be liable for damages resulting from unauthorized access, technical failures, or unforeseen system vulnerabilities.
Although QueBillsNG strives to maintain a reliable and uninterrupted service, the platform may occasionally experience downtime due to maintenance, technical issues, network failures, or circumstances beyond our control. QueBillsNG does not guarantee continuous availability of services and shall not be liable for losses arising from temporary service interruptions.
To the fullest extent permitted by law, QueBillsNG shall not be liable for any indirect, incidental, special, or consequential damages resulting from the use of the platform. This includes, but is not limited to, loss of profits, loss of data, or business interruption. In any event, the maximum liability of QueBillsNG for any claim related to the platform shall not exceed the amount involved in the disputed transaction.
QueBillsNG reserves the right to suspend, restrict, or terminate any account that violates these Terms and Conditions or engages in suspicious activities. The platform may also suspend accounts to comply with regulatory requirements or to protect the security and integrity of the system.
Your use of QueBillsNG is also subject to our Privacy Policy, which explains how we collect, store, and protect personal information. By using the platform, you consent to the collection and use of your information in accordance with our Privacy Policy.
QueBillsNG may update or modify these Terms and Conditions from time to time to reflect changes in our services, legal requirements, or operational practices. Users will be notified of significant changes through the website or other communication channels. Continued use of the platform after such updates constitutes acceptance of the revised Terms.
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Federal Republic of Nigeria. Any disputes arising from the use of the platform shall be subject to the jurisdiction of Nigerian courts.
If you have any questions about these Terms and Conditions or require assistance with the platform, you may contact QueBillsNG support through the official website or support email.
Privacy Policy
How we collect, use and protect your personal data.
At QueBillsNG, we are committed to protecting the privacy and security of our users. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use the QueBillsNG website, mobile application, and related services. By accessing or using our platform, you agree to the collection and use of information in accordance with this policy.
QueBillsNG provides digital services that allow users to pay for utilities such as airtime, mobile data, electricity bills, cable television subscriptions, and other related services. In order to provide these services effectively, we collect certain personal and transactional information from users.
When you register for an account on QueBillsNG, we may collect personal information such as your name, email address, phone number, and password. Additional information may also be required to verify your identity or comply with regulatory requirements. This information helps us create and manage your account and provide secure access to the platform.
QueBillsNG may also collect transaction-related information whenever you use our services. This includes details such as payment amounts, phone numbers used for airtime purchases, meter numbers for electricity payments, smart card numbers for cable subscriptions, and transaction references. This information allows us to process payments, track transactions, and resolve potential issues.
In addition to the information you provide directly, QueBillsNG may automatically collect certain technical data when you access the platform. This may include your IP address, browser type, device information, operating system, and usage patterns. These details help us improve the performance, reliability, and security of our services.
The information collected by QueBillsNG is used for several purposes, including creating and managing user accounts, processing payments, delivering purchased services, maintaining transaction records, and improving the overall user experience. We may also use this information to communicate with users regarding transactions, service updates, security alerts, or important announcements related to the platform.
QueBillsNG may share certain information with trusted third-party service providers when necessary to deliver our services. These providers may include payment gateways, telecommunications networks, electricity distribution companies, cable television providers, and technology infrastructure partners. Such information sharing is strictly limited to what is required to complete transactions or provide requested services.
We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. QueBillsNG implements security safeguards including encrypted communication, secure authentication processes, and controlled access to sensitive data. Despite these measures, no system connected to the internet can guarantee complete security, and users are encouraged to protect their account credentials at all times.
Users have the right to access, update, or correct their personal information stored on the platform. If you believe any information associated with your account is inaccurate or incomplete, you may update it through your account settings or contact our support team for assistance.
QueBillsNG retains user information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including compliance with legal, regulatory, or operational requirements. When information is no longer required, we take reasonable steps to securely delete or anonymize it.
Our platform may contain links to third-party websites or services. QueBillsNG is not responsible for the privacy practices or policies of these external platforms. Users are encouraged to review the privacy policies of any third-party services they access through links on our platform.
QueBillsNG may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. When updates occur, the revised policy will be posted on our website with an updated effective date. Continued use of the platform after such updates indicates acceptance of the revised policy.
This Privacy Policy is governed by the laws of the Federal Republic of Nigeria, and any disputes related to privacy matters shall be subject to the jurisdiction of Nigerian courts.
If you have questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, you may contact the QueBillsNG support team through our official website or support email.
QueBillsNG provides digital services that allow users to pay for utilities such as airtime, mobile data, electricity bills, cable television subscriptions, and other related services. In order to provide these services effectively, we collect certain personal and transactional information from users.
When you register for an account on QueBillsNG, we may collect personal information such as your name, email address, phone number, and password. Additional information may also be required to verify your identity or comply with regulatory requirements. This information helps us create and manage your account and provide secure access to the platform.
QueBillsNG may also collect transaction-related information whenever you use our services. This includes details such as payment amounts, phone numbers used for airtime purchases, meter numbers for electricity payments, smart card numbers for cable subscriptions, and transaction references. This information allows us to process payments, track transactions, and resolve potential issues.
In addition to the information you provide directly, QueBillsNG may automatically collect certain technical data when you access the platform. This may include your IP address, browser type, device information, operating system, and usage patterns. These details help us improve the performance, reliability, and security of our services.
The information collected by QueBillsNG is used for several purposes, including creating and managing user accounts, processing payments, delivering purchased services, maintaining transaction records, and improving the overall user experience. We may also use this information to communicate with users regarding transactions, service updates, security alerts, or important announcements related to the platform.
QueBillsNG may share certain information with trusted third-party service providers when necessary to deliver our services. These providers may include payment gateways, telecommunications networks, electricity distribution companies, cable television providers, and technology infrastructure partners. Such information sharing is strictly limited to what is required to complete transactions or provide requested services.
We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. QueBillsNG implements security safeguards including encrypted communication, secure authentication processes, and controlled access to sensitive data. Despite these measures, no system connected to the internet can guarantee complete security, and users are encouraged to protect their account credentials at all times.
Users have the right to access, update, or correct their personal information stored on the platform. If you believe any information associated with your account is inaccurate or incomplete, you may update it through your account settings or contact our support team for assistance.
QueBillsNG retains user information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including compliance with legal, regulatory, or operational requirements. When information is no longer required, we take reasonable steps to securely delete or anonymize it.
Our platform may contain links to third-party websites or services. QueBillsNG is not responsible for the privacy practices or policies of these external platforms. Users are encouraged to review the privacy policies of any third-party services they access through links on our platform.
QueBillsNG may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. When updates occur, the revised policy will be posted on our website with an updated effective date. Continued use of the platform after such updates indicates acceptance of the revised policy.
This Privacy Policy is governed by the laws of the Federal Republic of Nigeria, and any disputes related to privacy matters shall be subject to the jurisdiction of Nigerian courts.
If you have questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, you may contact the QueBillsNG support team through our official website or support email.
Cookie & Data Policy
Information about cookies and how we handle your data.
This Cookie Policy explains how QueBillsNG uses cookies and similar technologies when you visit our website or use our platform. By accessing or using the QueBillsNG website and services, you consent to the use of cookies in accordance with this policy.
Cookies are small text files that are stored on your device when you visit a website. These files help websites remember user preferences, improve user experience, and provide important functionality such as maintaining login sessions. Cookies do not typically contain personally identifiable information, but they may be linked to information you provide to us through your account.
QueBillsNG uses cookies to enhance the functionality and performance of our platform. These cookies allow us to recognize returning users, maintain secure login sessions, remember user preferences, and ensure the platform operates efficiently. Without these cookies, some parts of the website may not function properly.
Some cookies used by QueBillsNG are essential for the operation of the platform. These cookies enable basic features such as user authentication, security verification, and session management. These cookies are necessary for the proper functioning of the website and cannot be disabled through our systems.
QueBillsNG may also use performance and analytics cookies to understand how users interact with our platform. These cookies collect information about pages visited, time spent on the platform, and system performance. The information gathered helps us improve the reliability, usability, and efficiency of our services.
In some cases, QueBillsNG may use functional cookies to remember your preferences and settings. These cookies allow the platform to provide a more personalized experience by remembering details such as language preferences, previous interactions, or customized dashboard settings.
Certain cookies may be placed by trusted third-party service providers that support the operation of our platform. These providers may include analytics services, payment processors, security monitoring services, or infrastructure providers. Such cookies are used only to support service functionality and improve the overall performance of the platform.
Users have the ability to control or disable cookies through their browser settings. Most web browsers allow you to view, delete, or block cookies from websites. However, disabling cookies may affect the functionality of certain features on the QueBillsNG platform, including login sessions and transaction processing.
QueBillsNG may update this Cookie Policy periodically to reflect changes in technology, legal requirements, or platform functionality. When updates occur, the revised policy will be published on the website with an updated effective date. Continued use of the platform after such changes indicates acceptance of the updated Cookie Policy.
If you have questions about how QueBillsNG uses cookies or how your information is handled, you may contact our support team through the official website or support email.
Cookies are small text files that are stored on your device when you visit a website. These files help websites remember user preferences, improve user experience, and provide important functionality such as maintaining login sessions. Cookies do not typically contain personally identifiable information, but they may be linked to information you provide to us through your account.
QueBillsNG uses cookies to enhance the functionality and performance of our platform. These cookies allow us to recognize returning users, maintain secure login sessions, remember user preferences, and ensure the platform operates efficiently. Without these cookies, some parts of the website may not function properly.
Some cookies used by QueBillsNG are essential for the operation of the platform. These cookies enable basic features such as user authentication, security verification, and session management. These cookies are necessary for the proper functioning of the website and cannot be disabled through our systems.
QueBillsNG may also use performance and analytics cookies to understand how users interact with our platform. These cookies collect information about pages visited, time spent on the platform, and system performance. The information gathered helps us improve the reliability, usability, and efficiency of our services.
In some cases, QueBillsNG may use functional cookies to remember your preferences and settings. These cookies allow the platform to provide a more personalized experience by remembering details such as language preferences, previous interactions, or customized dashboard settings.
Certain cookies may be placed by trusted third-party service providers that support the operation of our platform. These providers may include analytics services, payment processors, security monitoring services, or infrastructure providers. Such cookies are used only to support service functionality and improve the overall performance of the platform.
Users have the ability to control or disable cookies through their browser settings. Most web browsers allow you to view, delete, or block cookies from websites. However, disabling cookies may affect the functionality of certain features on the QueBillsNG platform, including login sessions and transaction processing.
QueBillsNG may update this Cookie Policy periodically to reflect changes in technology, legal requirements, or platform functionality. When updates occur, the revised policy will be published on the website with an updated effective date. Continued use of the platform after such changes indicates acceptance of the updated Cookie Policy.
If you have questions about how QueBillsNG uses cookies or how your information is handled, you may contact our support team through the official website or support email.
Still have questions?
Our support team is available 24/7 to answer any questions about our policies.