Please read carefully. These Terms of Use govern your access to and use of QueBillsNG. By creating an account or using our services, you confirm that you have read, understood, and agreed to these terms.
Welcome to QueBillsNG. These Terms and Conditions govern your access to and use of the QueBillsNG platform, including our website, applications, and all related services. By using QueBillsNG, you agree to comply with and be bound by these Terms. If you do not agree with any part of these Terms, you should discontinue use of the platform immediately.
QueBillsNG is a digital utility payment platform designed to simplify everyday payments. The platform enables users to purchase airtime, subscribe to data bundles, pay electricity bills, renew cable television subscriptions, and fund digital wallets for convenient transactions. QueBillsNG may integrate with third-party payment gateways, financial institutions, and utility service providers in order to deliver these services.
To use QueBillsNG services, you must be at least eighteen (18) years old and capable of entering into legally binding agreements. When registering for an account, you agree to provide accurate, current, and complete information. You also agree to keep your account information updated at all times. Providing false or misleading information may result in suspension or termination of your account.
Users are responsible for maintaining the confidentiality of their login credentials, including usernames and passwords. You agree to take all necessary precautions to prevent unauthorized access to your account. QueBillsNG will not be responsible for any loss or damage resulting from unauthorized use of your account caused by failure to safeguard your credentials.
QueBillsNG provides a digital wallet that allows users to store funds and make payments for services offered on the platform. Wallet balances may be funded through supported payment gateways or other approved methods. Funds stored in your wallet are intended solely for the purpose of completing transactions on the platform and do not earn interest. Users are responsible for ensuring sufficient wallet balance before initiating any transaction.
All payments made through QueBillsNG are processed electronically and may involve third-party payment processors. By completing a transaction on the platform, you authorize QueBillsNG and its payment partners to process the transaction on your behalf. Users must ensure that the details provided for each transaction—such as phone numbers, meter numbers, or smart card numbers—are correct. QueBillsNG will not be responsible for losses resulting from incorrect information submitted by the user.
Some services offered on QueBillsNG rely on third-party service providers such as telecommunications companies, electricity distribution companies, cable television providers, and payment gateways. While QueBillsNG strives to ensure reliable service delivery, the platform does not control these providers and cannot guarantee uninterrupted service. Any delays, interruptions, or errors caused by third-party providers are beyond the control of QueBillsNG.
Refunds may be issued in limited circumstances, such as failed transactions where funds were debited, duplicate payments, or confirmed service provider errors. Refund requests will be reviewed and processed in accordance with QueBillsNG policies. Depending on the payment method used, refunds may take several business days to reflect in your account or payment source.
QueBillsNG may provide agent accounts that allow individuals or businesses to resell services through the platform. Agents are expected to conduct their activities responsibly and in compliance with applicable laws and platform policies. Any fraudulent, deceptive, or abusive activity by an agent may result in suspension or permanent termination of the agent account.
Users are strictly prohibited from engaging in activities that compromise the integrity or security of the platform. This includes attempting to hack the system, engaging in fraudulent transactions, using stolen payment credentials, manipulating system processes, or conducting any activity that violates applicable laws or regulations. QueBillsNG reserves the right to investigate suspicious activities and cooperate with law enforcement authorities where necessary.
QueBillsNG implements security measures designed to protect user data and financial transactions. However, users acknowledge that no system is completely secure and that the use of the internet involves inherent risks. By using the platform, you agree that QueBillsNG shall not be liable for damages resulting from unauthorized access, technical failures, or unforeseen system vulnerabilities.
Although QueBillsNG strives to maintain a reliable and uninterrupted service, the platform may occasionally experience downtime due to maintenance, technical issues, network failures, or circumstances beyond our control. QueBillsNG does not guarantee continuous availability of services and shall not be liable for losses arising from temporary service interruptions.
To the fullest extent permitted by law, QueBillsNG shall not be liable for any indirect, incidental, special, or consequential damages resulting from the use of the platform. This includes, but is not limited to, loss of profits, loss of data, or business interruption. In any event, the maximum liability of QueBillsNG for any claim related to the platform shall not exceed the amount involved in the disputed transaction.
QueBillsNG reserves the right to suspend, restrict, or terminate any account that violates these Terms and Conditions or engages in suspicious activities. The platform may also suspend accounts to comply with regulatory requirements or to protect the security and integrity of the system.
Your use of QueBillsNG is also subject to our Privacy Policy, which explains how we collect, store, and protect personal information. By using the platform, you consent to the collection and use of your information in accordance with our Privacy Policy.
QueBillsNG may update or modify these Terms and Conditions from time to time to reflect changes in our services, legal requirements, or operational practices. Users will be notified of significant changes through the website or other communication channels. Continued use of the platform after such updates constitutes acceptance of the revised Terms.
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Federal Republic of Nigeria. Any disputes arising from the use of the platform shall be subject to the jurisdiction of Nigerian courts.
If you have any questions about these Terms and Conditions or require assistance with the platform, you may contact QueBillsNG support through the official website or support email.
